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Things You Should Not Tell Your Clients

  • Desired Real Estate Services
  • Mar 10, 2017
  • 2 min read

Here are some scenarios to approach with care and diplomacy to keep your business relationship on track. We also shared some sample verbiages you can use instead.

1. A Cluttered House.

Don’t say: “You have too much stuff that you need to dump.”

Do say: “Properly staged homes sell faster and, most times, for a higher price.”

2. A Smelly House.

Don’t say: “Your walls are dirty, and your house smells musty. People will only focus on that when they view your home.”

Do say: “I have a great contact I could recommend that can go through and do all the pesky deep cleaning for you. She’ll even scrub your walls, because I know I can’t stand doing that at my house.”

3. Being Inflexible.

Don’t say: “You can only reach me during business hours.”

Do say: “You can reach me between [pick a range of hours you are happy with], but I am always on alert for my clients.” You don’t have to be on call 24/7, but it’s important to set reasonable expectations with your clients.

4. Know-it-all Client.

Don’t say: “You don’t know what you’re talking about. If you don’t follow the contract, you will lose your deposit.”

Do say: “I can relate to your frustration regarding the deadlines in the contract, but they are there to protect both parties.”

5. Making Assumptions.

Don’t say: “Hi, you must be his daughter.” Guessing based on age or appearance is not advisable when you are identifying a client’s family or significant other. The person in this scenario could be a spouse not an offspring.

Do say: Introduce yourself and ask, “What relation are you to ( your client's name )?”

6. Expressing Opinions.

Don’t say: “My goodness, this house was just too old and small. Scratch this one off the list.” When your client wishes to say, “This is the one.”

Do say: “Tell me, what are your initial thoughts on the home?”

 
 
 

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