Things You Should Not Tell Your Clients
- Desired Real Estate Services
- Mar 10, 2017
- 2 min read

Here are some scenarios to approach with care and diplomacy to keep your business relationship on track. We also shared some sample verbiages you can use instead.
1. A Cluttered House.
Don’t say: “You have too much stuff that you need to dump.”
Do say: “Properly staged homes sell faster and, most times, for a higher price.”
2. A Smelly House.
Don’t say: “Your walls are dirty, and your house smells musty. People will only focus on that when they view your home.”
Do say: “I have a great contact I could recommend that can go through and do all the pesky deep cleaning for you. She’ll even scrub your walls, because I know I can’t stand doing that at my house.”
3. Being Inflexible.
Don’t say: “You can only reach me during business hours.”
Do say: “You can reach me between [pick a range of hours you are happy with], but I am always on alert for my clients.” You don’t have to be on call 24/7, but it’s important to set reasonable expectations with your clients.
4. Know-it-all Client.
Don’t say: “You don’t know what you’re talking about. If you don’t follow the contract, you will lose your deposit.”
Do say: “I can relate to your frustration regarding the deadlines in the contract, but they are there to protect both parties.”
5. Making Assumptions.
Don’t say: “Hi, you must be his daughter.” Guessing based on age or appearance is not advisable when you are identifying a client’s family or significant other. The person in this scenario could be a spouse not an offspring.
Do say: Introduce yourself and ask, “What relation are you to ( your client's name )?”
6. Expressing Opinions.
Don’t say: “My goodness, this house was just too old and small. Scratch this one off the list.” When your client wishes to say, “This is the one.”
Do say: “Tell me, what are your initial thoughts on the home?”
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